Question 1

What is Vendion?

Accepted Answer

Vendion is a complete restaurant platform — POS, staff management, bookings, marketing, analytics and AI in one system. Instead of buying five separate systems that don't talk to each other, Vendion brings everything together on a shared foundation. Information flows automatically between parts: the waiter sees the guest's allergies, the schedule is based on sales, campaigns reach the right guests. All without you having to do anything.

Question 2

How does Vendion differ from other POS systems?

Accepted Answer

Most POS providers sell just that — a POS. Vendion is an entire platform. POS, staff management, bookings, marketing, analytics and AI — in one system. That means you don't need to integrate with separate systems for bookings, scheduling or CRM. All data is shared automatically, and three AI agents help you, your staff and your guests in real time.

Question 3

What modules are available?

Accepted Answer

Vendion has six modules: Online Order (AI-powered ordering via QR), Booking (tables, events, resources), Staff (scheduling, payroll, tips), Analytics++ (real-time data, Menu Engineering), Marketing (guest profiles, campaigns, automations) and Integration (Fortnox, Visma, API). Plus Vendion Order — the POS with stationary register, mobile register, Express kiosk, KDS and card terminals. AI is always included at no extra cost.

Question 4

Do I have to buy all modules?

Accepted Answer

No. Each module can be purchased separately. Many start with just the POS and add modules over time. But the magic happens when you run everything — because then all modules share data automatically. Vendion 360 gives you all modules at a discounted price.

Question 5

Does Vendion suit my type of restaurant?

Accepted Answer

Vendion is built for all types of restaurants: fine dining, bar and nightclub, cafe, fast food, seasonal restaurant and food truck. The system adapts to your business — a fine dining restaurant uses the floor map and bookings, a food truck runs mobile POS and Express. Same platform, different usage.

Question 6

What does "one system" mean?

Accepted Answer

It means that POS, staff management, bookings, guest data, campaigns and analytics aren't separate programs linked together with integrations. Everything lives in the same system. When a guest books, the waiter sees it in the POS. When an order is registered, the staff's sales statistics update. When a campaign is sent, it's based on real POS data. Automatically.

Question 7

How much does Vendion cost?

Accepted Answer

Vendion has two parts: POS stations (hardware + POS licence) and restaurant modules (software). POS station 1: SEK 1,490/month incl. register computer, receipt printer and control box. Additional POS stations: SEK 990/month. Modules: Online Order SEK 290, Booking SEK 790, Staff SEK 790, Analytics++ SEK 490, Marketing SEK 490, Integration SEK 190. Or Vendion 360: all 6 modules for SEK 2,490/month (save SEK 550).

Question 8

Is there a lock-in period?

Accepted Answer

Restaurant modules (Booking, Staff, Marketing, Analytics++, Online Order, Integration) never have a lock-in period — add, pause or cancel whenever you want. The only time a lock-in period may apply is when leasing hardware. Contact us and we'll tell you more about the different options.

Question 9

Is there a setup fee?

Accepted Answer

No. No setup fee, no installation fee, no training fee. We set up the system, configure your menu, train your staff and help you get started — everything is included.

Question 10

What is Vendion 360?

Accepted Answer

Vendion 360 is all six restaurant modules (Online Order, Booking, Staff, Analytics++, Marketing and Integration) at a bundled price: SEK 2,490/month instead of SEK 3,040 separately. You save SEK 550/month and get the full power of the platform.

Question 11

Can I add modules later?

Accepted Answer

Absolutely. Start with what you need and add more when you want. Prices don't change — you only pay for what you use. And if you reach 3+ modules, we recommend Vendion 360.

Question 12

How much do the card terminals cost?

Accepted Answer

Stationary terminal: SEK 390/month. Mobile terminal: SEK 490/month. Both integrated with the POS, with tipping on screen and swap warranty on faults.

Question 13

How much does SMS cost?

Accepted Answer

SEK 0.89 per sent SMS. Used for booking confirmations, reminders, feedback and campaigns. Email campaigns are included at no extra cost.

Question 14

How much does the acquiring agreement cost?

Accepted Answer

It depends on your turnover and card mix. We do a free analysis and provide a quote. Already have a good deal? Keep it — we never force you to switch. Bringing your own acquiring agreement costs SEK 0 extra.

Question 15

What hardware is included in a POS station?

Accepted Answer

Each POS station includes: 15.6-inch aluminium register computer, receipt printer (Epson) and control box. Plus Vendion POS software with floor map, ticket routing, split payments and more. Premium hardware designed for the restaurant environment.

Question 16

Do I have to rent hardware from Vendion?

Accepted Answer

No, you have three options: Rent (simplest, incl. swap warranty — prices above). Buy (one-time investment, lower monthly cost — price via consultation). Own hardware (if you already have equipment, we help you get started — price via consultation). We adapt to you.

Question 17

What happens if the hardware breaks?

Accepted Answer

Everyone who rents hardware has a swap warranty. Something breaks? We send a replacement — you should never be without a POS. Call support and we'll sort it out.

Question 18

Can I use an iPad or tablet?

Accepted Answer

Vendion POS runs in the browser, so in theory yes. But we recommend our professional register computer — it's built for the restaurant environment with a better screen, stability and durability. For mobile POS, tablets and phones work great.

Question 19

What is a ticket printer?

Accepted Answer

A ticket printer prints order tickets in the kitchen, at the bar or at the dessert station. SEK 290/month per unit. With ticket routing, the right dishes are automatically sent to the right printer — the chef only sees their own tickets.

Question 20

Do I need a KDS screen?

Accepted Answer

KDS (Kitchen Display System) replaces paper tickets with a digital screen in the kitchen. It shows orders with timers and colour coding (green, amber, red). The KDS software is included in Vendion POS — you just need a tablet or screen.

Question 21

What is included in Vendion Order?

Accepted Answer

Vendion Order is the POS platform: stationary register with floor map and ticket routing, mobile POS (tablet/phone), Express kiosk for self-service, Online Order/ChatOrder via QR, KDS kitchen screens, integrated card terminals and acquiring agreements. All order channels gathered on one screen.

Question 22

What is Online Order / ChatOrder?

Accepted Answer

The guest scans a QR code at the table and orders through an AI-powered chat. "Something with fish, no nut allergy" — the AI filters the menu, suggests dishes and places the order. Straight to the kitchen. No app, no account, 30 seconds. Works in Swedish and English.

Question 23

What does the Express kiosk do?

Accepted Answer

Express is a self-service kiosk where the guest orders and pays themselves — via a tablet at the counter or window. Visual menus with images, allergen filters, and three upsell steps (upgrade, extras, drink) that increase the average ticket by ~30%. Perfect for cafes, fast food and food trucks.

Question 24

What does Vendion Staff do?

Accepted Answer

Scheduling with AI suggestions based on sales history, digital staff register (SKVFS-approved), mobile time clock, time reporting, payroll data with unsocial hours calculation (Visita/HRF), tip distribution based on hours worked, and export to Fortnox/Visma.

Question 25

What does Vendion Booking do?

Accepted Answer

Online table booking (the guest books in 30 seconds — no app, no account), SMS lifecycle (confirmation, reminder, welcome, feedback), waitlist with automatic notification on cancellation, event booking, resource booking. Everything visible in the POS at check-in.

Question 26

What does Vendion Marketing do?

Accepted Answer

Automatic guest profiles built from POS data, bookings and waiter notes. Segments (e.g. "Regulars with 5+ visits"), auto-tagging with AI, SMS and email campaigns with AI-generated variants, and automations (welcome, "we miss you", feedback, birthday). The waiter sees guest info directly in the POS.

Question 27

What does Vendion Analytics++ do?

Accepted Answer

Real-time dashboard with sales, average ticket, food cost, staff cost. Menu Engineering (BCG matrix) shows which dishes make money — Stars, Plowhorses, Puzzles and Dogs. Period comparison, heatmap by hour/day of week, booking data and guest statistics. All based on data from every module — not just the POS.

Question 28

What is Vendion Integration?

Accepted Answer

A bundled licence (SEK 190/month) that gives access to all integrations and full REST API access. Currently: Fortnox and Visma eEkonomi. All future integrations are included at no extra cost. No per-integration fees.

Question 29

Do I need Vendion Integration for Fortnox?

Accepted Answer

It depends. SIE export to Fortnox and Visma is already included in Vendion Staff — that's enough for most. Vendion Integration is only needed if you want direct real-time sync (automatic accounting without manual export) or want to build your own API connections.

Question 30

What does the AI in Vendion do?

Accepted Answer

Vendion has three specialised AI agents. AI Boss (48 tools) for the owner: sales reports, scheduling suggestions, campaign suggestions, menu analysis. AI Waiter (22 tools) for the staff: allergy warnings, wine matching, guest history, upselling suggestions. AI Guest (13 tools) for the guest: menu navigation, ordering via chat, allergen filtering.

Question 31

Does AI cost extra?

Accepted Answer

No. AI Boss, AI Waiter and AI Guest are included at no extra cost with all POS stations and modules. Always.

Question 32

Is the AI a generic chatbot?

Accepted Answer

No. Vendion's AI agents are purpose-built for restaurants and have direct access to all data in real time — your menu, your bookings, your sales, your staff, your guests. It's not ChatGPT with a restaurant prompt. It's three specialists that understand your business.

Question 33

Can AI Boss suggest a schedule?

Accepted Answer

Yes. AI Boss analyses sales per hour and day, combines it with booking data, and suggests optimal staffing. "Fridays need 6 people. Tuesdays can manage with 4." Based on your restaurant's real data.

Question 34

How does AI Waiter work?

Accepted Answer

The waiter can ask AI Waiter directly in the POS: "Table 6 has a nut allergy — what can I suggest?" AI Waiter filters the menu, suggests nut-free dishes, recommends wine and warns about dishes to avoid. Perfect for new staff who don't know the entire menu by heart.

Question 35

Does ChatOrder/AI Guest work in English?

Accepted Answer

Yes. AI Guest understands Swedish and English. Tourists can order in English via the QR code: "Something with fish, no nuts please" — the AI filters, suggests and places the order. No language barrier.

Question 36

How quickly can I get started?

Accepted Answer

Often account access the same day. We set up the system, configure your menu and train your staff. Hardware is delivered within 2-3 business days. Many restaurants are live within a week.

Question 37

How long does it take to learn the system?

Accepted Answer

The POS takes about 5 minutes to learn for new staff. Large touch buttons, visual categories, search function. The admin section (scheduling, bookings, marketing) takes a bit longer — but AI Boss helps you every step of the way.

Question 38

Do you help with the menu and setup?

Accepted Answer

Yes. We set up your menu with categories, prices, modifiers, allergens and images. We configure the floor map, ticket printers and terminals. And we test everything before you open. Included at no extra cost.

Question 39

Can I try it before I decide?

Accepted Answer

Book a demo and we'll show you the system live — tailored to your type of restaurant. 30 minutes. You'll see the POS, bookings, AI and analytics with real examples.

Question 40

What happens to my current POS system?

Accepted Answer

We help you with the transition. You can run both systems in parallel for a period if you want. We import your menu and help you get started smoothly.

Question 41

Can I order without a POS station?

Accepted Answer

Yes. You can order modules only — for example just Vendion Booking if you want table booking without switching POS systems. Or just Marketing for guest CRM and campaigns. You choose.

Question 42

Does the POS work without internet?

Accepted Answer

Yes. Vendion has offline support — the POS keeps working during network outages. Orders sync automatically when the connection returns.

Question 43

Where is my data stored?

Accepted Answer

All data is stored on servers within the EU (Sweden and Ireland). GDPR compliant. Your data belongs to you.

Question 44

Is the system secure?

Accepted Answer

Yes. We use row-level security at the database level, encrypted communication (HTTPS) and modern authentication. Each restaurant can only see its own data.

Question 45

Does Vendion meet Swedish Tax Authority (Skatteverket) requirements?

Accepted Answer

Yes. Vendion is certified according to SKVFS 2023:2 with journal memory, control box and Z-reports. The staff register meets Skatteverket requirements for digital registers.

Question 46

How often is the system updated?

Accepted Answer

Continuously. We release updates on an ongoing basis — new features, improvements and bug fixes. You never need to do anything — updates happen automatically.

Question 47

Can multiple users be logged in at the same time?

Accepted Answer

Yes. Each POS station, mobile device and admin user can be logged in simultaneously. Permissions are managed per role: owner, manager or staff.

Question 48

Does Vendion work on mobile?

Accepted Answer

Yes. Vendion is web-based and works on any device with a browser — tablet, phone, computer. Mobile POS, time clock and AI Boss all work on your phone.

Question 49

Who is behind Vendion?

Accepted Answer

Vendion was founded by Mikael Selander and Magnus Hermansson — two brothers with 15+ years of experience in the POS industry. Mikael previously built Scandinavia's leading cloud-based restaurant POS as CEO (SEK 4M to 40M+, Gasell Award three years running). Magnus has deep expertise in customer experience and onboarding.

Question 50

Does Vendion have investors?

Accepted Answer

No. Vendion is self-funded. No venture capitalists, no exit ambitions. We're building Vendion because it should be great — not to be sold. That means we can focus on quality instead of growth at any cost.

Question 51

How long has Vendion been around?

Accepted Answer

Vendion was founded in 2024. The platform has been built since then and today consists of 6 modules, 3 AI agents, 63 database tables and 27 serverless functions. We are in active launch.

Question 52

Where is Vendion based?

Accepted Answer

We are a Swedish company. The team works distributed (remote-first). Support and sales are in Swedish.

Question 53

How do I reach support?

Accepted Answer

Swedish support is always included. Call, email or chat — we respond during business hours and have on-call staff when needed. We understand restaurants and speak your language.

Question 54

Are you working on further development?

Accepted Answer

Absolutely. We release new features and modules on an ongoing basis. Events and resource booking, more integrations and expanded AI are on the way. All updates are included at no extra cost.

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