Vendion
    Vendion Marketing

    Know your guests.
    Automatically.

    Every receipt builds a guest profile. Every booking strengthens the relationship. Segment, tag and send campaigns — without lifting a finger.

    Book a demo
    Vendion Marketing · Gästprofil
    LA
    Lisa Andersson
    073-XXX XX XX · lisa@email.se
    VIP
    7
    Besök
    620 kr
    Snittnota
    4 340 kr
    Total spend
    4.8
    Feedback
    NötallergiVitt vinFredagsgästStamgästGrillad lax ♥Föredrar hörnbord
    AI-insikt
    Stamgäst sedan sep 2025. Bokar alltid fredag kväll. Föredrar fisk och skaldjur. Hög snittnota. Rekommendation: personlig uppmärksamhet, föreslå veckans fiskrätt.

    You don't need to do anything.
    The data collects itself.

    Other CRM systems require you to enter customer data manually. Vendion Marketing fills itself automatically — from the POS, booking system and guest interactions.

    The POS

    What the guest ordered, paid, number of visits, average ticket, favorite dishes

    Bookings

    Which days, times, party size, no-shows, feedback ratings

    Online Order

    Allergy filters, menu choices, order history via QR

    The Server

    Notes, allergies, VIP status, preferences

    Kassan
    Rätter, spend, tid
    Bokningar
    Frekvens, no-shows
    ChatOrder
    Allergier, val
    Servitören
    Noteringar
    LA
    Lisa Andersson
    7 besök · Nötallergi · VIP · Fredagsgäst · Grillad lax
    Profilen byggs automatiskt. Du behöver inte göra något.
    Vendion Marketing · Gästprofil
    LA
    Lisa Andersson
    073-XXX XX XX · lisa@email.se
    VIP
    7
    Besök
    620 kr
    Snittnota
    4 340 kr
    Total spend
    4.8
    Feedback
    NötallergiVitt vinFredagsgästStamgästGrillad lax ♥Föredrar hörnbord
    AI-insikt
    Stamgäst sedan sep 2025. Bokar alltid fredag kväll. Föredrar fisk och skaldjur. Hög snittnota. Rekommendation: personlig uppmärksamhet, föreslå veckans fiskrätt.
    Guest profiles

    Every guest has
    a story.

    Vendion Marketing builds complete guest profiles automatically. Number of visits, average ticket, total spend, favorite dishes, allergies, booking history, feedback — and an AI-generated summary.

    AI-generated guest summary
    Number of visits and total spend
    Average ticket and favorite dishes
    Allergies and preferences
    Booking history with feedback
    VIP status
    Manual notes
    Visible to the server in the POS (Waiter Intel)
    Segments & tags

    The right message.
    To the right guest.

    Create segments based on behavior — not guesswork. Guests who haven't visited in 30 days. Friday bookers. Regulars with 5+ visits. All based on real data.

    Auto-tagging with AI
    Vendion tags guests automatically based on behavior. Third visit? → "Returning". Always books Fridays? → "Friday guest".
    Vendion Marketing · Segment
    Segment
    Nytt segment
    Stamgäster5+ besök
    84 gäster
    FredagsgästerBesökt fredag 3+ gånger
    126 gäster
    Inaktiva (30 dagar)Senaste besök > 30 dagar
    47 gäster
    VIPSnittnota > 500 kr + 3 besök
    23 gäster
    Nya gästerFörsta besöket senaste 14 dagarna
    31 gäster
    AllergikerRegistrerad allergi
    18 gäster
    LunchgästerBesökt 11-14
    92 gäster
    Vendion Marketing · Ny kampanj
    Fredags-special 🍽️
    SMS-kampanj · Segment: Inaktiva 30+ dagar · 47 mottagare
    Meddelande
    Hej {{namn}}! 👋 Det var ett tag sedan. Vi har en ny fredagsmeny med veckans fisk och lokala grönsaker. Boka ditt bord: vendion.com/book/bistro. Vi ser fram emot dig! /Bistro Vendion
    AI-genererade varianter
    Hej {{namn}}! Saknar du oss? Vi har en ny fredagsmeny som vi tror du skulle älska. Boka: vendion.com/book/bistro 🐟
    Variant A — Personlig
    Veckans fisk & lokala grönsaker 🌿 Vår nya fredagsmeny är här. Boka bord: vendion.com/book/bistro. Välkommen tillbaka!
    Variant B — Vald ✓
    {{namn}}, vi har nyheter! Fredagsmenyn med veckans fångst — limited edition. Säkra ditt bord: vendion.com/book/bistro
    Variant C — Urgency
    47 mottagare · ~42 kr (0,89 kr/SMS)
    Skicka kampanj →
    Campaigns

    SMS and email.
    To the right segment.

    Create a campaign, choose a segment, write the message — or let AI suggest three variants. Send via SMS or email. See open rates and bookings as results.

    SMS campaigns (0.89 SEK/SMS)
    Email campaigns (via Resend)
    Choose segment as recipients
    AI suggests 3 message variants
    Schedule sends
    See results: opened, clicked, booked
    Max 1,000 recipients per campaign
    GDPR-compliant with opt-in handling

    Things that happen.
    Without you doing anything.

    Set up automations once. Then they work for you — around the clock, every day.

    Automation

    Welcome message

    First visit→SMS

    The guest gets a personal SMS after their first visit: "Thanks for visiting! Hope to see you again."

    Automation

    "We miss you"

    30 days without visit→SMS with offer

    Guests who haven't visited in a month automatically get: "We miss you! Book and get a free dessert."

    Automation

    Birthday greeting

    Birthday→SMS/email

    If birthday data exists: "Happy birthday! Celebrate with us and get a glass of bubbly on the house."

    Automation

    Feedback after booking

    Visit completed→SMS with rating

    After every visit with a booking: "Thanks! How was the evening? Reply 1-5."

    Vendion Marketing · Automationer
    Aktiva automationer
    + Ny automation
    👋
    Välkomst-SMS
    Trigger: Första besöket
    31 skickadeAktiv
    💌
    "Vi saknar dig"
    Trigger: 30 dagar utan besök
    47 skickadeAktiv
    ⭐
    Feedback efter besök
    Trigger: Dagen efter besök
    128 skickadeAktiv
    🎂
    Födelsedagshälsning
    Trigger: På födelsedagen
    12 skickadeAktiv
    👑
    VIP-uppgradering
    Trigger: 5:e besöket
    8 skickadeAktiv
    🎉
    Tack för 10 besök
    Trigger: 10:e besöket
    4 skickadePausad

    Ask AI Boss about
    your guests.

    Ask questions, create segments, send campaigns — all via chat.

    AI Boss
    How many regulars do we have?
    142 guests have visited 3+ times in the last 6 months. They account for 68% of your revenue. Want to see the list or create a segment?
    AI Boss
    Which guests have we lost?
    34 guests who used to come at least once a month haven't visited in 45+ days. Shall I send them a "We miss you" campaign?
    AI Boss
    Create a segment: lunch guests with 3+ visits
    Done! Segment "Loyal lunch guests" created. 67 guests match. They have an average spend of 185 SEK.
    AI Boss
    How did the "New wine menu" campaign go?
    Sent to 142 guests yesterday. Open rate: 52%. 18 booked a table within 24h. Estimated additional revenue: 12,600 SEK.
    Vendion POS · Bord 1 — Lisa Andersson
    LA
    Lisa Andersson VIP · 7:e besöket
    ⚠ NötallergiVitt vinGrillad lax ♥
    AI-förslag
    "Välkommen tillbaka Lisa! Föreslå veckans lax med Sancerre 2024. Undvik alla rätter med nötter."
    Pågående order — Bord 1
    Grillad lax♥ Favorit
    329 kr
    Sancerre 2024Glas
    145 kr
    Burrata
    145 kr
    Pasta Carbonara✓ Nötfri
    195 kr
    Subtotal814 kr
    Waiter Intel

    The server sees everything.
    At the table.

    When a guest with a booking checks in, the server sees the profile right in the POS. Name, visit count, allergies, favorite dishes, VIP status and AI-generated recommendations.

    Scenario: Friday at 7:15 PM

    Guest: Lisa Andersson arrives with a booking.

    POS shows: 7th visit. Nut allergy. Prefers white wine. Average ticket 620 SEK.

    AI suggests: "Grilled salmon (nut-free) + Sancerre 2024."

    → The server welcomes Lisa by name and suggests her favorite wine. Lisa feels recognized.

    Measure what your marketing delivers.

    Don't just see open rates — see actual revenue. Vendion connects campaigns to POS data.

    34%
    Booked after SMS

    The "We miss you" campaign was sent to 87 inactive guests. 30 of them booked a table within 7 days.

    18,400 SEK
    Additional revenue from one campaign

    A campaign to regulars about the new wine menu generated 18,400 SEK in extra sales in one week.

    4.2x
    ROI per SMS

    Each SMS costs 0.89 SEK. Average revenue per responding guest: 480 SEK. That's 4.2x return.

    Vendion Marketing · Resultat
    34%
    Öppningsgrad SMS
    +12% vs e-post
    18 400 kr
    Intäkt från kampanjer
    Denna månad
    4.2x
    ROI
    Per investerad krona
    Senaste kampanjer
    Fredags-special
    SMS
    47
    skickade
    72%
    öppnade
    16
    bokningar
    9 800 kr
    intäkt
    Valentines
    SMS
    126
    skickade
    68%
    öppnade
    34
    bokningar
    22 400 kr
    intäkt
    Ny meny lansering
    E-post
    284
    skickade
    31%
    öppnade
    22
    bokningar
    14 200 kr
    intäkt
    "Vi saknar dig"
    Auto SMS
    31
    skickade
    81%
    öppnade
    11
    bokningar
    6 800 kr
    intäkt

    Everything included in Vendion Marketing.

    Guest Profiles & Data

    Automatic guest profiles
    AI-generated summaries
    Number of visits and total spend
    Average ticket per guest
    Favorite dishes and allergies
    Booking history
    Feedback ratings
    VIP status
    Manual notes

    Segments, Tags & Campaigns

    Dynamic segments with filter rules
    Auto-tagging based on behavior
    Manual tags
    SMS campaigns (0.89 SEK each)
    Email campaigns
    AI-generated message variants (3)
    Schedule sends
    Open and click statistics
    Max 1
    000 recipients per campaign

    Automations & Integration

    Welcome SMS on first visit
    "We miss you" on inactivity
    Feedback SMS after visit
    Birthday greeting
    Cooldown periods (anti-spam)
    Waiter Intel in the POS
    Data to Analytics++
    GDPR-compliant opt-in
    AI Boss controls campaigns via chat

    Ready to build guest relationships?

    Book a demo and see how Vendion Marketing fills your restaurant with guests who keep coming back.

    Book a demo

    No lock-in period. Switch anytime.