Vendion
    Point of Sale

    Online Ordering via QR Code (Chat Guest)

    1 min read#33

    Guests can order via their phone by scanning a QR code at the table.

    How it works:

    1. The guest scans the QR code on the table
    2. A chat view opens in the mobile browser
    3. The AI assistant welcomes and asks what the guest would like to order
    4. The guest types (e.g. "A burger and a coke")
    5. The AI matches against the menu and adds to the cart
    6. The AI suggests sides and drinks
    7. The guest confirms → the order is created
    8. The kitchen sees the order on KDS

    AI assistant behaviors:

    • Fuzzy matching: "a cava please" → finds the right product in the menu
    • Allergen handling: Asks early about allergies and filters the menu
    • Upselling: Suggests drinks with food, dessert after main course
    • Required modifiers: Asks about sauce/size before adding
    • Works in Swedish and English

    What the guest can do:

    • View the menu
    • Filter by allergens
    • Get recommendations
    • See popular dishes
    • Add special requests
    • Call the waiter
    • View their order history

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