Returns and Refunds

Refund a paid order.

Step by step:

1. Open Order history in the POS
2. Find the paid order
3. Click Return
4. Confirm in the dialog

What happens:

• A new return order is created with a negative amount
• The original order is linked to the return
• The control box registers the refund
• A return receipt is printed with the text "*** REFUND ***" and reference to the original receipt
• Grand totals are updated automatically

Important: The original order is not changed – the return is a separate transaction for traceability.