Table Booking
View Guest Information & History in the POS
1 min read#21
The POS shows rich information about each guest directly in the booking details.
Information displayed:
| Field | Description |
|---|---|
| Name, phone, email | Contact details (clickable) |
| VIP status | Stars based on number of visits |
| Total visits | All registered visits |
| Average spend | Average amount per visit |
| No-show history | Number of missed visits + warning if >20% |
| Recent visits | The 3 most recent visits with date and amount |
| Tags | CRM tags (e.g. VIP, Regular, Press) |
| AI summary | Automatic summary of guest preferences |
VIP stars:
- 1 star = 4+ visits
- 2 stars = 8+ visits
- 3 stars = 12+ visits (or manually marked VIP)
Tip: Use the guest information to provide personalized service – e.g. mention their favorite dish or ask about a birthday visit if the tag is present.
Was this article helpful?