Reservations, shifts, waitlist, SMS and guest self-service
Vendion's booking system lets your guests book tables online, by phone, or directly on-site. Everything is managed in the same system as the POS, CRM, and your AI assistant.
Customize the booking system to your restaurant's needs with settings for seating duration, party size, time slots, and more.
Shifts define when your restaurant accepts bookings – for example lunch and dinner.
Close your restaurant on a specific day or change opening hours for holidays and events.
Create rules that automatically adjust seating duration based on the party size.
Vendion sends automatic SMS at key moments in the booking process. Configure confirmations, reminders, and more.
Make it easy for guests to book by sharing your booking link, QR code, or embedding a widget.
When a guest calls or walks in and wants to book, create the booking in admin with a simple step-by-step form.
All bookings can be managed directly in the booking calendar – change status, move tables, edit guest details, and more.
The booking calendar has three views – timeline, list, and floor plan – that you switch between depending on how you prefer to work.
When fully booked, guests can join a queue instead of being turned away. The system handles everything automatically.
Get insights about your bookings with built-in analytics – KPIs, charts, heatmaps, and top lists.
Your AI assistant (AI Boss) can help you manage bookings via chat – create, modify, cancel, and view statistics.
Guests can manage their booking via a link sent in the confirmation SMS – view details, modify, and cancel.
Staff can access all bookings directly in the POS without needing to go to admin.
When a guest with a booking arrives at the restaurant, register their arrival in the POS.
A walk-in is a guest who arrives without a booking. You can quickly register them in the system.
When a guest with a booking has arrived, you can quickly link the booking to an order in the POS.
If a guest doesn't show up, register it as a no-show. The history is saved in the CRM.
When the guest has left the restaurant, mark the visit as completed. The table is freed automatically.
The POS shows rich information about each guest directly in the booking details – VIP status, visit history, and AI summary.
The booking system collects and displays allergens and special requests clearly for the staff.
Create one-time or recurring events like wine tastings, holiday dinners or live music nights. Manage capacity, pricing and public booking links.
Create bookable resources like bowling lanes, karaoke rooms, private dining rooms or billiard tables. Set capacity, price per slot and availability.
View and manage event and resource bookings directly in the POS booking view. Filter by type and handle just like regular table bookings.
