Guest Self-Service

Guests can manage their booking via a link sent in the confirmation SMS.

What the guest can do:

• View booking details – date, time, number of guests, special requests
• Change party size (if you've enabled "Allow guest modification")
• Cancel (if you've enabled "Allow guest cancellation" and the cancellation deadline hasn't passed)

How it works:

1. The guest clicks the link in their SMS (e.g. vendion.com/book/your-restaurant/manage?ref=A4K7Z2&phone=+46701234567)
2. The booking is verified with reference number + phone number
3. The guest sees their booking and can act based on your settings

Cancellation rules:

• If you set the cancellation deadline to 2 hours, the guest can cancel up to 2 hours before the booked time
• After that, a message is shown to contact the restaurant directly

Automatic waitlist promotion: When a guest cancels, the next person on the waitlist is automatically offered the spot.