Create a Booking Manually

When a guest calls or walks in and wants to book, you create the booking in admin.

Step by step:

1. Go to Reservations
2. Click + New booking (or click directly on an empty slot in the timeline)
3. Step 1 – Date & count: Select date and number of guests
4. Step 2 – Time & table:
   • Select shift
   • Choose an available time (the system shows available times)
   • Select a table manually or let the system assign automatically
   • Select allergens if the guest mentions any
5. Step 3 – Guest information:
   • Enter name (required)
   • Phone number (optional but recommended – enables SMS and CRM linking)
   • Email (optional)
   • Special requests (e.g. "High chair", "Window table")
   • Tags (e.g. VIP, Birthday, Press)
6. Step 4 – Confirm:
   • Review all details
   • Choose whether to send confirmation SMS
   • Click Create booking

Customer matching: If you enter a phone number, the system automatically searches for existing customers and shows their history, VIP status, and previous visits.