Guest CRM, tags, segments, campaigns and automations
Vendion Marketing is a module for building relationships with your guests. Everything is built on customer data collected automatically from the POS and booking system.
Guests are created automatically via payment, booking, walk-in, or online ordering. You don't need to do anything manually.
The guest registry gives you an overview of all your guests with search, filter, and sorting.
Click on a guest to see the full profile with statistics, booking history, and order history.
You can add guests manually with phone number, email, tags, and consent.
Tags help you sort guests into groups. There are manual tags and automatic tags.
Automatic tags are assigned and removed by the system based on rules you define – e.g. Regular, VIP, and At-risk guest.
Segments are dynamic filters that define a group of guests based on combinations of criteria with live preview.
Send an SMS or email to a group of guests with AI suggestions, variables, and scheduling.
Follow up on campaign performance with delivery funnel, ROI calculation, and individual status per recipient.
Automations send messages automatically at the right moment – triggered by events, schedules, or date fields.
Vendion creates six automations automatically: welcome, birthday, win-back, thank you, no-show follow-up, and VIP upgrade.
Build a custom automation with trigger, delay, filter, channel, and message. Built-in spam protection mechanisms.
The dashboard gives you a quick overview with KPI cards, lifecycle funnel, and charts on visit trends.
Insights provide advanced analytics: visit heatmap, retention cohorts, guest flow, popular combinations, and more.
Waiter Intel generates a short AI summary about each guest – visible for staff in the POS and at bookings.
AI Boss can help you with CRM tasks directly in chat – search guests, view profiles, create campaigns, and more.
Vendion respects GDPR with separate consents for SMS and email, automatic unsubscription, and cooldown.
Each SMS costs 0.89 SEK. All SMS are logged with cost – campaigns, automations, bookings, and receipts.
Tag multiple guests at once by selecting them in the list and choosing tags to add or remove.
Vendion offers ready-made email templates for campaigns: Standard, New Menu, Event, and Offer.
